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Shipping:
 
Important: If you are shipping to outside of Australia or New Zealand please go to our International website www.dollboxx.hk
This website ships from our Sydney Warehouse in Australia.
Due to our high volume of daily orders, we try our best to have your order shipped out ASAP!
Standard orders take up to 24 business hours to be processed and prepared at our warehouse prior to shipping.
Express orders are sent same day, if the order is placed before midday AEST.
Once your order has been shipped, you will receive an email from our warehouse with all of your order and tracking information so you are able to trace your item.
 
    FREE EXPRESS SHIPPING for all orders over $99 AUD
       

     

    WE SHIP WORLDWIDE!

     

    If your country is not listed on the checkout page, please contact us orders@dollboxx.com and we will provide a shipping solution for you!

     

    Our warehouse updates all order tracking information each night, so once your order is packed and sent you will receive a tracking number (same night).

    Standard shipments depending on country are often sent using either AusPost, USPS, FedEX or DHL.

    For express shipments we use FedEx.

    Note: Depending on the level of shipping service selected and the courier used, the delivery courier may take a couple of days to update their system with live tracking information. 

     

    If you provided your phone number in the checkout process you will be updated of your order status via SMS.

      

    Please note: That estimated delivery times are to be used as a guide only. We do not take into account possible delays caused by payment authorization and selected courier companies. We accept no responsibility for any loss or damage to goods occurring in transit. Once your parcel is in the hands of the selected courier company, it is up to the customer to follow up on any failed delivery attempts, incorrect delivery addresses, transit delays or any other shipping related issue. This is because once the parcel is signed over to the shipping carrier, it is now the customer's property and the shipping carriers now rely on information provided by the customer to successfully deliver the parcels and/or rectify any shipping issues. 
     
    IMPORTANT:

    In some countries that impose an import tax, an item may not be released by our shipping couriers until they have received the import tax payment (which is then paid to your local customs agency).We DO NOT receive any percentage of this payment. This is strictly a tax imposed on overseas imports by your Country's Government. However, not all Governments will charge an import tax. The responsibility is entirely on the customer to be aware of their own Government's regulations and the importing policy in their own country.Further information may be found in the link below:

    CALCULATING DUTY/IMPORT TAX

    Note: We take no responsibility for the validity of the information in the above link. For the most up to date information always refer directly to your own country's importing agency

      

    If you have any questions at all or requests regarding the postage of your purchases please do not hesitate to drop us a line orders@dollboxx.com