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Shipping

Shipping Information

Shipping FAQs


What countries do you ship to?

We ship worldwide!

If your country is not listed on the checkout page, please contact us orders@dollboxx.com and we will provide a shipping solution for you!

When will my order be shipped?

Orders usually take 1-2 business days to be processed and prepared at our warehouse prior to shipping. 

Once your order has been shipped, you will receive an email/SMS/Facebook message with all of your order and tracking information so you are able to track your item.

As our warehouse is closed on Public Holidays and weekends, if your order was made on a Friday or the day before a Public Holiday, there is a chance it won't ship until the following Monday or next business day.

How much is shipping?

Please refer to our shipping rates guide below for shipping prices.

You can also find shipping information on all product pages

Do I need to pay import tax on my purchase (international orders)?

You may/may not have to pay an import/duty tax for your international purchase based on the import regulations of your country. 

If you are unsure of the import taxes in your country, we would recommend you confirm this with your local customs agency before ordering. Dollboxx Pty Ltd takes no responsibility for any fees imposed by your government upon the receipt of your items. 

In some countries that impose an import tax, an item may not be released by the shipping courier until they receive the import tax payment (which is then paid to your local customs agency). 

We DO NOT receive any percentage of this payment. This is strictly a tax imposed on overseas imports by your Country's Government. However, not all Governments will charge an import tax. The responsibility is entirely on the customer to be aware of their own Government's regulations and the importing policy in their own country. 

Further information may be found in the link below: 

CALCULATING DUTY/IMPORT TAX

Note: We take no responsibility for the validity of the information in the above link. For the most up to date information always refer directly to your own country's importing agency.

All Shipping FAQS


What countries do you ship to?

WE SHIP WORLDWIDE! 

If your country is not listed on the checkout page, please contact us orders@dollboxx.com and we will provide a shipping solution for you!

When will my order be shipped?

Standard orders usually take 1-2 business days to be processed and prepared at our warehouse prior to shipping.
Express orders are sent same day if the order is placed before midday Australian Eastern Standard Time.
If an express order is made after midday it will be sent next business day.

Once your order has been shipped, you will receive an email/SMS/Facebook message with all of your order and tracking information so you are able to track your item

As our warehouse is closed on Public Holidays and weekends, if your order was made on a Friday or the day before a Public Holiday, there is a chance it won't ship until the following Monday or next business day.

I've received my tracking number, but it's showing as invalid. What does this mean?

When your order is first shipped from our warehouse, we create a tracking number for your order straight away. 

However, it may take a day or so for the courier to update their system with the live tracking information.

Until the courier has updated their system with your tracking information, it will usually show as 'invalid tracking number'. 

Rest assured this is normal and the tracking number will become 'live' once the courier updates it in their systems.


Depending on the level of shipping service selected and the courier used, the delivery courier may take a couple of days to update their system with live tracking information.

Express services are usually updated by the next business day at the latest, whereas some standard services may take a couple of days to update

Do I need to pay import tax on my purchase (international orders)?

You may/may not have to pay an import/duty tax for your international purchase based on the import regulations of your country. 

 If you are unsure of the import taxes in your country, we would recommend you confirm this with your local customs agency before ordering. Dollboxx Pty Ltd takes no responsibility for any fees imposed by your government upon the receipt of your items. 


In some countries that impose an import tax, an item may not be released by the shipping courier until they receive the import tax payment (which is then paid to your local customs agency). 

We DO NOT receive any percentage of this payment. This is strictly a tax imposed on overseas imports by your Country's Government. However, not all Governments will charge an import tax. The responsibility is entirely on the customer to be aware of their own Government's regulations and the importing policy in their own country. 


Further information may be found in the link below: 

CALCULATING DUTY/IMPORT TAX 

Note: We take no responsibility for the validity of the information in the above link. For the most up to date information always refer directly to your own country's importing agency.

How long does shipping take?

Depending on the level of shipping service you chose at checkout (standard or express) and where you live will affect the delivery times.

The delivery times given with our shipping rates are based on the average delivery timeframes for each service and are to be used as a guide only.

Many factors outside of our control may affect the actual delivery time-frame.


The most common delays are caused by:

Courier unable to deliver (no-one is home)

Shipment held in customs awaiting import tax payment

Busy periods such as Christmas

Incorrect address given at checkout

If our system suspects an order as possibly being fraudulent, it is held from shipping until we can verify with the person making the purchase


The estimated delivery times are to be used as a guide only. We do not take into account possible delays caused by payment authorization and selected courier companies. 

We accept no responsibility for any loss or damage to goods occurring in transit. Once your parcel is in the hands of the selected courier company, it is up to the customer to follow up on any failed delivery attempts, incorrect delivery addresses, transit delays or any other shipping related issue. This is because once the parcel is signed over to the shipping carrier, it is now the customer's property and the shipping carriers now rely on information provided by the customer to successfully deliver the parcels and/or rectify any shipping issues. 

How much is shipping?

Please refer to our shipping rates guide below for shipping prices. You can also find shipping information on all product pages


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