FAQ
FAQ
How do I return an item?
Please click returns policy to view our page with information on returns and exchanges.
When will I get my Credit Coupon?
Returns take anywhere between 3-15 business days to reach our warehouse (Depending on shipping method made by customer). Once received, your return will be processed within 3-5 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.
If you would like to find out anything more, please email the team at support@dollboxx.com
Why do I need to provide my phone number at checkout?
It is extremely important that our shipping couriers have a means to contact you for prompt delivery of your item. It is a necessity for international orders and saves a lot of heartache contacting you if you input the incorrect email address into your account, or your email spam settings are too high, not allowing our emails with tracking information through.
We DO NOT use your phone number for any reason other than for delivery purposes.
How long does delivery take? Can I track my parcel?
For full details on delivery times and shipping costs please refer to our SHIPPING GUIDE
If your address is incorrect, for example,
- Wrong Postcode
- Wrong Street
- Wrong Unit or House Number
We will charge you an additional $10.00 for the shipping as everything is returned to us and we have to resend parcels again.
If you have any additional questions about shipping or tracking your parcel, feel free to contact the Dollboxx Team at orders@dollboxx.com
Has my order been successful?
All successful order transactions will receive an order confirmation email within 1 hour. If you have not received your order confirmation email, check your email junk or spam folder.
If you still cannot find this email, just email us at orders@dollboxx.com and we'll check our system to see if your order has gone through.
I'm having problems ordering through your website. What can I do?
Our website is best supported by Internet Explorer, Google Chrome, Apple Safari and Mozilla Firefox. Please check that your browser is up to date. Sometimes due to browsing different sites, your cache and cookies might be full. Try emptying this out and re-logging onto our site.
If you are still experiencing difficulties, contact our Customer Service team support@dollboxx.com
Where are your size guides and care instructions?
We never want to send you something that doesn't fit properly so we have size guides available on all our product pages.
Just click on the 'Size Guide' button on each product page or check out our size guide here. The size guide follows Australian Measurements for dresses and clothing.
However as all brands have different fits, we understand that not being able to physically try on our garments can be hard when making your purchase. If you are unhappy with the size or fit of your purchase you can return it as long as it meets all our return and exchange policy requirements.
I have changed the website's currency to my local currency, but when I go to checkout, my order is changed back to Australian dollars, how much will my credit card actually be charged?
The conversion is only given as an indication of what it will cost in your local currency.
As we are an Australian based company, all our orders are actually processed in Australian dollars. But you will only be charged the amount that was shown in the conversion.
For example if you're looking at getting a bikini top + bottom for $50 AUD it converts to $39 US (as this is the current conversion rate from US dollar to Australian dollar). But when you go to checkout, the checkout will be processed in Australian dollars. Which is $50 Australian dollars, but that is the same as $39 US dollars.
So you will only be charged $39 US from your bank account.
Do I need to pay import tax on my purchase (international orders)?
You may/may not have to pay an import/duty tax for your international purchase based on the import regulations of your country.
If you are unsure of the import taxes in your country, we would recommend you confirm this with your local customs agency before ordering.
Dollboxx Pty Ltd takes no responsibility for any fees imposed by your government upon the receipt of your items.
In some countries that impose an import tax, an item may not be released by DHL until DHL receive the import tax payment (which is then paid to your local customs agency).
We DO NOT receive any percentage of this payment. This is strictly a tax imposed on overseas imports by your Country's Government.
However, not all Governments will charge an import tax. The responsibility is entirely on the customer to be aware of their own Government's regulations and the importing policy in their own country.
Further information may be found in the link below:
Note: We take no responsibility for the validity of the information in the above link. For the most up to date information always refer directly to your own country's importing agency.
CARE GUIDE
Please refer to our CARE GUIDE for full details on how to look after your new dollboxx gear :)
What if my item is faulty?
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible.
Please follow the links on our EASY RETURNS to view our page with information on returns, exchanges and refunds for faulty items.
Please help us by providing a photo or two showing the defect/fault as well as the order number, which will speed up the returns process. Contact us returns@dollboxx.com
