Depending on the level of shipping service you chose at checkout (standard or express) and where you live will affect the delivery times.
The delivery times given with our shipping rates are based on the average delivery timeframes for each service and are to be used as a guide only.
Many factors outside of our control may affect the actual delivery time-frame.
The most common delays are caused by:
Courier unable to deliver (no-one is home)
Shipment held in customs awaiting import tax payment
Busy periods such as Christmas
Incorrect address given at checkout
If our system suspects an order as possibly being fraudulent, it is held from shipping until we can verify with the person making the purchase
The estimated delivery times are to be used as a guide only. We do not take into account possible delays caused by payment authorization and selected courier companies.
We accept no responsibility for any loss or damage to goods occurring in transit. Once your parcel is in the hands of the selected courier company, it is up to the customer to follow up on any failed delivery attempts, incorrect delivery addresses, transit delays or any other shipping related issue. This is because once the parcel is signed over to the shipping carrier, it is now the customer's property and the shipping carriers now rely on information provided by the customer to successfully deliver the parcels and/or rectify any shipping issues.