If you're going to send items back for a refund/exchange here are some tips to keep the cost of return shipping down:
- Chat to your local post office about the best and most cost effective shipping method from your location
- Items do not need to have full tracking, however if you're requesting a Fast Track return then you must use a shipping method with tracking
- You don't need to use an express shipping service (unless you want a refund processed sooner obviously). Express services are much more expensive, so a standard shipping option with tracking is sufficient to send return items back and will save you money
- Ship your returns in as small a package as you can easily fit your items in (without damaging them of course), read on below for more info on how most couriers calculate their shipping costs
Most packages are calculated for shipping cost based on either:
Dead weight - The actual weight in KGs or Lbs of an item
or
Cubic weight - Basically the amount of space that an item takes up
The majority of shipping couriers charge on the greater of the two above, so it's important to package your items correctly to avoid paying too much
Example:
Even if you have a really small/light item but package it in a large box, you will be usually be charged at the greater of the two measurements, which can become very costly
The best method, is to ship your returns in as small a package as you can easily fit your items in (without damaging them of course).
We recommend re-using the postage bag that you received your items in from our warehouse. You can turn the postage bag inside out and use this to send your returns/exchanges back to us in, just be sure to secure the bag with plenty of tape so nothing comes loose :)
By re-using the postage bag from our warehouse, you can be sure you will be packing your items at the smallest cubic weight you can without damaging them