When you fill out your returns form to send back with your items, you'll have the option of either:

1.  Store credit + $10
   
2.  Refund

A Fast Tracked return/exchange means we can issue you your store credit before we receive your return items at our warehouse - which means you can receive your exchange items much quicker!

In order to Fast Track your store credit for an exchange you'll need to:

1. Request a returns form as above
   
2. Fill out your returns form
3. Send us a photo of the items you're returning & a photo/scanned copy of the completed returns form (needs to be clear so it can be read)
4. Tell us the shipping information of your return items, ie. Tracking number & shipping courier

Your gift card/store credit for return/exchange items will be issued to your email address on file which you can use at checkout when choosing your new items

Refunds for return items will be credited to the payment method you used to make the purchase e.g Paypal, Credit Card, Afterpay

Paypal refunds are usually instantaneous, whereas credit card or afterpay refunds may take a number of business days for your bank/card provider to process after we issue the refund. You will receive an email notification once we have processed your refund, please be patient for credit card / afterpay refunds. If you haven't received your refund after 14 days following the email notification from us, please let us know and we will contact our payment partners

If this is your first time shopping with us & you're unsure of sizing, please read over our sizing charts and take measurements of yourself to compare to our size guides for the most accurate fit first time

We also encourage customers who are still unsure, to purchase a couple of sizes in the same style to try on in your first order, you can then send back the items that don't fit for a FULL refund - This will save you time and money sending items back & forth for exchanges - It also means you don't need to wait to wear your goodies if you're unsure of your size

If you're going to send items back for a refund/exchange here are some tips to keep the cost of return shipping down:

• Chat to your local post office about the best and most cost effective shipping method from your location
  
• Items do not need to have full tracking, however if you're requesting a Fast Track return then you must use a shipping method with tracking
• You don't need to use an express shipping service (unless you want a refund processed sooner obviously). Express services are much more expensive, so a standard shipping option with tracking is sufficient to send return items back and will save you money
• Ship your returns in as small a package as you can easily fit your items in (without damaging them of course), read on below for more info on how most couriers calculate their shipping costs 

Most packages are calculated for shipping cost based on either: 

Dead weight - The actual weight in KGs or Lbs of an item

or

Cubic weight - Basically the amount of space that an item takes up

The majority of shipping couriers charge on the greater of the two above, so it's important to package your items correctly to avoid paying too much

Example: 

Even if you have a really small/light item but package it in a large box, you will be usually be charged at the greater of the two measurements, which can become very costly

The best method, is to ship your returns in as small a package as you can easily fit your items in (without damaging them of course). 

We recommend re-using the postage bag that you received your items in from our warehouse. You can turn the postage bag inside out and use this to send your returns/exchanges back to us in, just be sure to secure the bag with plenty of tape so nothing comes loose :) 

By re-using the postage bag from our warehouse, you can be sure you will be packing your items at the smallest cubic weight you can without damaging them

We aim to provide our customers with products of the highest standard and quality. 

If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible. 

Please follow the same process for returns/exchanges and contact us using the form above.

Please help us by providing a photo or two showing the defect/fault as well as the order number, which will speed up the returns process

• You can return any (non SALE) item, within 100 days of receiving your order (this does not include postage time). If you are looking at returning an item outside of the 100 day period of receiving your item you must first contact us using the contact form above regarding your return. We will use our discretion to approve/deny any returns outside of the 100 day period
  
• Items that are purchased as part of a promo (e.g buy one get one free) can only be exchanged and are not eligible for a full cash refund
  
• If you would like to exchange an item you just received but will be delayed in posting it back to us, that is ok, you are still able to start a return request before the 100 day period by following the steps above and contacting a customer service rep about your return and inform them of the possible delay
  
• If you would like to exchange an item for a different size or colour it must first be returned. It will be then processed as store credit which you can use for a future order
  
• If you are returning an item to us, you have the option of returning for a full refund (minus shipping costs) or store credit for the full value of the order + a bonus $10. Please specify which option you would prefer in the returns form. If you are exchanging your item for a different size, we recommend choosing store credit as this will make your exchange order much quicker
  
• Your item must be received at our warehouse in original condition as specified in the returns form before your refund will be issued
  
• Store credit will be sent by email once we've received and processed your return. The specified email will be the one that was provided on your order information
  
• Refunds will be sent to the payment method you used to make the purchase on our website. If you purchased with Paypal, the return is usually instantaneous, however if you purchased with a credit card, it may take a couple of days for your bank to process the return amount
  
• We try our best to accept all returns, but returns MUST be returned in their original packaging, odorless and with all tags attached. In the event that an exchange item is returned to us in an unsuitable condition, we will not return store credit for the item. All goods will be inspected on return and then processed
  
• The goods are your responsibility until they reach our warehouse, so make sure it's packed and addressed properly. Items lost or damaged on the way back to our warehouse are not our responsibility. Ensure you use a postal service that insures you for the value of the items you are returning in the event it is lost in transit
  
• We are not responsible for any items that are returned to us by mistake
  
• All customers sending back returns are responsible for the shipping costs to post it to our warehouse. You are able to use the cheapest shipping option as long as the shipping can be tracked. The store credit/refund is only issued for the items, not for the shipping costs
  
• Any returns NOT containing our RETURNS FORM will NOT be processed
  
• If you are unable to provide the returns form with your return, you must contact us prior to sending your item at: returns@dollboxx.com to arrange an alternative solution